Privacy Policy SMB88 —
Data Protection & Member Security

SMB88 is an online gaming platform operating in smb88.pro. We take the protection of our members' personal data very seriously, as your trust is the foundation of every service we offer. This Privacy Policy applies to all information we collect through the SMB88 website, mobile app, and any of our official communication channels.

The scope of this policy covers every individual who:

• Registering and holding an active account on the smb88 platform.
• Visiting the smb88.pro website even without registering an account.
• Communicating with the SMB88 customer support team through any channel.
• Using any gaming services or products provided by smb88.

We encourage you to read this document carefully in its entirety. If you have any questions regarding our privacy policy, the smb88 support team is ready to assist you via our official support email.

SMB88 only collects information that is strictly necessary to provide quality, secure services in compliance with legal requirements. The information we collect can be divided into three main categories:

All information you provide to us must be accurate, complete, and current. It is your responsibility to inform us of any changes to your personal information so that our records can be updated promptly.

SMB88 uses your personal data solely for legitimate purposes declared at the time of collection. We do not use your data for any purpose contrary to this policy or without your consent. The following are the specific purposes for which member data is used at SMB88:

• Account Management: Creating, verifying and maintaining your member account, including a secure login process.
• Transaction Processing: Processing all deposits, withdrawals and bonus payments promptly and accurately.
• Identity Verification (KYC): Verifying member identities to comply with anti-money laundering legal requirements.
• Customer Support: Providing relevant and effective assistance when you contact our support team.
• Platform Improvements: Analysing usage patterns to continuously improve your gaming experience at smb88.
• Security & Fraud Prevention: Detecting and investigating any suspicious activity or fraud attempts on the platform.
• Responsible Gaming: Monitoring gaming patterns to identify members who may require responsible gambling support.
• Marketing Communications: Sending relevant promotional offers and bonus information — only if you have given consent to receive such communications.

All data processing carried out by SMB88 has a valid legal basis, whether grounded in contractual necessity, legal obligation, our legitimate interests, or consent provided by you.

SMB88 does not sell, rent, or disclose your personal information to third parties except in the following limited and clearly stated circumstances:

• Payment Service Providers: Transaction information is shared with recognised payment processors such as FPX, DuitNow, TNG eWallet and GrabPay solely to facilitate the processing of deposits and withdrawals.
• Game Software Providers: Minimum required game data is shared with our game partners to ensure slots, Live Casino, and other games function correctly.
• Legal Authorities: SMB88 will disclose required information to law enforcement agencies or regulatory bodies when mandated by a court order or applicable law.
• Analytics Service Providers: Anonymized, non-identifiable data may be shared solely for platform analytics purposes.

All third parties with whom we share data are bound by strict confidentiality agreements and are required to protect your information to a standard no less than that of SMB88 itself. We do not permit third parties to use your data for their own purposes unrelated to the services they provide to us.

SMB88 uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information on how visitors use our platform to help us improve the overall user experience.
• Functional Cookies: Remembering your preferences such as language, display theme and other settings to provide a more personalised experience.
• Security Cookies: Helping to identify and prevent suspicious activity, unauthorised login attempts and other security threats.

You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect platform functionality and your gaming experience on SMB88.

Your data security is our highest priority. smb88 implements a comprehensive range of technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration or accidental disclosure:

• 256-bit SSL Encryption: All data transmitted between your device and SMB88's servers is encrypted using the latest TLS protocol.
• Layered Access Controls: Only specifically authorized personnel are permitted to access members' personal data, and every access is logged for audit purposes.
• Firewall & Intrusion Detection: Our servers are protected by a multi-layered firewall system and an intrusion detection system (IDS) that is active 24 hours a day.
• Regular Security Audits: Penetration testing and independent security audits are conducted periodically by certified third-party security experts.
• Two-Factor Authentication: Members are encouraged to enable two-factor authentication (2FA) for an additional layer of account security.
• Secure Data Backup: Critical data is regularly backed up to a secure, encrypted location to ensure service continuity.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. In the event of any material data security breach, we are committed to notifying affected members in a timely manner in accordance with applicable legal requirements.

SMB88 respects and facilitates the exercise of your data protection rights. As an SMB88 member, you have the following rights regarding your personal data:

• Right of Access: You have the right to obtain a copy of the personal data we hold about you, along with information on how it is used.
• Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data.
• Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data ("right to be forgotten"), subject to our legal obligations.
• Right to Restriction of Processing: You have the right to request that we restrict how we process your data under certain circumstances.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing of your data is based on consent, you may withdraw that consent at any time without affecting the validity of prior processing.

To exercise any of the above rights, please contact the smb88 support team via email at [email protected]. We will process your request within 7 to 14 business days, depending on the complexity of the request.

SMB88 is a gaming platform exclusively dedicated to individuals aged 18 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.

• Our registration process includes strict age verification to prevent minors from accessing the platform.
• Should we discover that a child's personal data has been collected inadvertently, we will promptly delete that data and close the relevant account.
• Parents or guardians who suspect their child has registered on SMB88 are advised to contact us immediately at [email protected].

The SMB88 platform may contain links to third-party websites or services not operated by us. These links are provided solely for your convenience, and their presence does not imply that SMB88 endorses or is responsible for the content or privacy practices of those websites.

We have no control over the content, privacy policies or practices of any third-party websites. We encourage you to read the privacy policy of every website you visit. Your access to third-party websites is at your own risk and is not subject to the smb88 Privacy Policy.

SMB88 retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required by applicable law. Retention periods vary by data type:

When data is no longer needed, we will securely dispose of it using methods that ensure it cannot be recovered or accessed again. This includes secure deletion for digital data and physical destruction for any printed documents.

SMB88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any amendments take effect immediately upon publication on this page.

• For material or significant amendments, we will notify members via email or in-platform notification at least 14 days before the changes take effect.
• The "Last updated" date at the top of this page will always reflect the date of the most recent amendment.
• Continued use of the SMB88 platform after the effective date of any amendment constitutes your acceptance of the revised policy.
• If you do not agree with the amendments made, you have the right to close your account before the amendments take effect.

We encourage you to review this Privacy Policy page from time to time to ensure you are always informed of how we protect your personal information.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how SMB88 handles your personal data, our Data Protection Officer team is ready to assist:

We are committed to handling every privacy-related inquiry with the utmost seriousness and professionalism. If you are not satisfied with our response, you have the right to refer your complaint to the relevant data protection regulatory authority in your jurisdiction.